Legal
Privacy Policy
Last Updated: August 11, 2026
Leaf Cross Biomedical Inc. (“Leaf Cross,” “we,” “us,” or “our”) respects the privacy of the individuals who visit www.leafcross.com, communicate with us, or use our wholesale platform.
This Privacy Policy describes how we collect, use, disclose, protect, and otherwise handle personal information.
1.Scope
Leaf Cross operates a business-to-business wholesale platform.
Although our commercial customers are businesses, we may collect personal information relating to individuals who own, operate, work for, or represent those businesses.
This Policy applies to personal information collected through the Website and through related interactions with Leaf Cross.
2.Information We May Collect
Depending on how you interact with us, we may collect information such as:
- your name;
- business email address;
- business telephone number;
- job title or position;
- company or retailer name;
- business address;
- account username and related account information;
- information required to verify that you or your business is eligible to access the wholesale platform;
- order and transaction history;
- purchase order and invoice information;
- communications with Leaf Cross representatives;
- customer service inquiries;
- IP address;
- browser, device, and technical information;
- Website activity and usage information; and
- cookie or analytics information where applicable.
Leaf Cross does not intentionally collect more personal information than reasonably necessary for its business, regulatory, security, and administrative purposes.
3.How We Use Information
We may use personal information to:
- create and administer wholesale accounts;
- verify account and business eligibility;
- authenticate users and maintain Website security;
- process and manage orders;
- prepare purchase orders and invoices;
- communicate regarding orders, shipping, payments, recalls, products, and account matters;
- provide customer service;
- maintain transaction and regulatory records;
- conduct product traceability and recall activities;
- prevent fraud or unauthorized Website access;
- administer and improve the Website;
- understand Website performance and usage;
- communicate business information where permitted by law;
- comply with regulatory, tax, accounting, legal, and reporting obligations; and
- establish, exercise, or defend legal rights.
4.Consent and Other Authorized Uses
Where consent is required, Leaf Cross will seek consent appropriate to the nature and sensitivity of the information and the circumstances of collection.
In other circumstances, personal information may be collected, used, or disclosed without consent where permitted or required by applicable law.
5.Business Communications
Leaf Cross may communicate with wholesale customers and their representatives regarding orders, invoices, account administration, shipping, product availability, recalls, regulatory matters, and other aspects of the business relationship.
Where required, promotional or commercial electronic communications will be sent in accordance with applicable Canadian anti-spam requirements.
Recipients may unsubscribe from eligible marketing communications using the unsubscribe mechanism provided or by contacting Leaf Cross.
Operational, transactional, regulatory, recall, account, or legally required communications may still be sent where appropriate.
6.Cookies and Website Technologies
The Website may use cookies and similar technologies to operate the Website, maintain sessions, remember preferences, improve security, understand Website usage, and support Website functionality.
Third-party service providers used by Leaf Cross may also use cookies or similar technologies in connection with services they provide.
Browser settings may allow users to restrict or disable certain cookies, although doing so may affect Website functionality.
7.Service Providers
Leaf Cross may use third-party service providers to assist with services such as:
- Website hosting and technology;
- wholesale ordering;
- accounting and invoicing;
- email and communications;
- payment administration;
- shipping and logistics;
- analytics;
- data storage;
- IT and cybersecurity; and
- professional services.
These providers may process personal information on behalf of Leaf Cross where reasonably necessary to provide their services.
For example, Leaf Cross may use QuickBooks or related Intuit services for invoicing and accounting.
Some service providers may store or process information outside British Columbia or Canada. Where information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.
8.Disclosure
Leaf Cross does not sell personal information.
We may disclose personal information:
- to service providers acting on our behalf;
- where necessary to process or deliver an order;
- to professional advisers;
- to government, regulatory, law-enforcement, or other authorities where required or permitted by law;
- in connection with a product recall, investigation, or regulatory matter;
- in connection with a corporate transaction where legally permitted; or
- with consent or as otherwise authorized by law.
9.Security
Leaf Cross uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information under our control.
No Internet transmission or information-storage system can be guaranteed to be completely secure, and users should protect their own account credentials accordingly.
10.Retention
Leaf Cross retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable business, legal, tax, accounting, regulatory, product-traceability, and record-retention requirements.
Information that is no longer reasonably required will be securely destroyed, deleted, or anonymized where appropriate, subject to applicable law.
11.Access and Correction
Individuals may request access to personal information Leaf Cross holds about them and may request correction of inaccurate information, subject to exceptions under applicable law.
Requests may be directed to Leaf Cross using the contact information below.
We may take reasonable steps to verify the identity of an individual before responding to a privacy request.
12.Age-Restricted Website
The Website concerns regulated cannabis products and is not intended for young persons.
Leaf Cross uses access controls designed to restrict access to applicable Website content and wholesale functionality.
13.Third-Party Websites
The Website may contain links to websites or services operated by third parties.
Leaf Cross is not responsible for the privacy practices of independently operated third-party websites. Users should review the applicable third party's privacy policy before providing personal information.
14.Changes to This Policy
Leaf Cross may update this Privacy Policy periodically to reflect changes to our operations, technology, service providers, legal obligations, or privacy practices.
The current version will be posted on the Website with the date of the most recent update.
15.Privacy Questions and Requests
For questions, concerns, or requests relating to privacy, please contact your Leaf Cross representative or:
Leaf Cross Biomedical Inc.
6331 Harrop Procter Rd
Nelson, British Columbia
V1L 6P9
Canada
info@leafcross.com